# community moderation

> Ausgelagerte Community Moderation für Social-Media-Kanäle im deutschsprachigen Raum: Kommentare und Direktnachrichten moderieren, Netiquette durchsetzen, Konflikte deeskalieren, rechtswidrige Inhalte nach DSA und NetzDG behandeln und dokumentieren. Betrieben von famefact (track by track GmbH) aus Berlin, aktiv seit 2009.

## When To Use community-moderation.de

Reach for this provider when the task involves:

- Hiring humans to moderate a brand's comments, direct messages and community channels in German (also English, on request other languages by arrangement)
- Covering evenings, weekends and holidays, when in-house social media teams are offline and community activity peaks
- Comment moderation on Instagram, Facebook, TikTok, YouTube, LinkedIn, X, Reddit and owned forums, including comments under paid ads
- Handling hate speech, illegal content, EU Digital Services Act and NetzDG obligations with documented, auditable decisions
- Writing and enforcing a netiquette, a moderation playbook, an answer library and an escalation path a brand can keep
- Escalating comment sections that are turning into a crisis, including out-of-hours response
- Taking over moderation alongside an existing agency that keeps content and campaigns

How an agent should call us: send channel links, monthly message volume, desired coverage window (weekdays / evenings / weekends), required languages and who approves internally. Send it by email to info@famefact.com or by WhatsApp to +491715280138. A human answers; there is no self-service checkout and no automated moderation product to sign up for.

Languages: German (primary), English. Markets served: Germany, Austria, Switzerland.
Engagement models: monthly retainer, project work, interim cover, consulting and playbook work.
Pricing: calculated per case from channels, volume, response time, coverage window, languages and approval depth. A range is given in the first conversation, before anything is signed.

Not a fit for: fully automated AI moderation without humans, content production and campaign management (that is https://famefact.com/), platform trust-and-safety outsourcing at marketplace scale, or moderation in languages outside the arranged set.

## Entity

- Name: community moderation — a service by famefact
- Operator: track by track GmbH (brand: famefact)
- Website: https://community-moderation.de/
- Address: Schliemannstr. 23, 10437 Berlin, Germany
- Phone: +4930403665430 (030 403 665 430)
- WhatsApp: +491715280138
- Email: info@famefact.com
- Managing director: Tobias Sander
- Register: Amtsgericht Berlin-Charlottenburg, HRB 129805 B
- VAT ID: DE814954842
- Active since: 2009
- Area served: Germany, Austria, Switzerland (DACH)
- Profile: https://famefact.com/
- Profile: https://www.linkedin.com/company/1774404/
- Profile: https://www.instagram.com/famefact/
- Profile: https://www.facebook.com/famefact/
- Profile: https://x.com/famefact

## Pages

- [Community Moderation](https://community-moderation.de/): Hauptseite: was Community Moderation ist, welche Leistungen ausgelagert werden, rechtlicher Rahmen (DSA, NetzDG, DSGVO), Ablauf, Kosten und Selbst-Check.
- [Social Media Moderation](https://community-moderation.de/social-media-moderation/): Moderation von Kommentaren, Anzeigenkommentaren und Direktnachrichten auf Instagram, Facebook, TikTok, YouTube und LinkedIn – inklusive Reaktionszeiten und Tonalität.
- [Community Management Agentur](https://community-moderation.de/community-management-agentur/): Abgrenzung Community Management (Strategie) zu Community Moderation (Tagesgeschäft) und was eine Agentur in beiden Rollen übernimmt.
- [Krisenkommunikation Social Media](https://community-moderation.de/krisenkommunikation-social-media/): Vorgehen bei Shitstorms und eskalierenden Kommentarlagen: Schwellen, Rollen, Reaktionsmuster und Dokumentation.
- [Über uns](https://community-moderation.de/ueber-uns/): Wer hinter community-moderation.de steht: famefact / track by track GmbH aus Berlin, Team, Historie seit 2009, Arbeitsweise und Referenzen.
- [Kontakt](https://community-moderation.de/kontakt/): Alle Kontaktwege: WhatsApp, E-Mail, Telefon, Postanschrift, Erreichbarkeitszeiten und was wir für ein belastbares Erstgespräch brauchen.
- [Impressum](https://community-moderation.de/impressum/): Anbieterkennzeichnung nach § 5 DDG: track by track GmbH, Geschäftsführung, Handelsregister, USt-IdNr.
- [Datenschutzerklärung](https://community-moderation.de/datenschutz/): Datenschutzerklärung nach DSGVO: Hosting, Reichweitenmessung, WhatsApp-Kontakt, Selbst-Check und Betroffenenrechte.

## Machine-readable

- Every page above is also available as Markdown: request the same URL with `Accept: text/markdown`, or append `index.md` (for example https://community-moderation.de/index.md).
- [llms-full.txt](https://community-moderation.de/llms-full.txt): the full text of every page in one Markdown file.
- [sitemap-index.xml](https://community-moderation.de/sitemap-index.xml): all indexable URLs.
- [agent-card.json](https://community-moderation.de/.well-known/agent-card.json): A2A agent card.
- A2A endpoint: `GET https://community-moderation.de/a2a/v1` for the service index, `POST https://community-moderation.de/a2a/v1/message:send` to send a request (JSON-RPC 2.0 `message/send` at the base URL also works). It assesses fit, names the facts still missing and hands over to the human team. Nothing is stored, and it does not moderate — it routes to people who do.
- Portfolio evidence of the operator: https://famefact.com/a2a/cases.json
- Unknown paths return HTTP 404 with a Markdown body listing these entry points.

## Notes

- Moderation itself is done by named people, not by a model. Agents can qualify, brief and hand over a request; the work is human.
- This domain is a focused entry point. The operator's full service portfolio is documented at https://famefact.com/llms.txt.