{
  "protocolVersion": "1.0",
  "name": "community moderation (famefact) — Human Community Moderation Agent",
  "description": "Public A2A discovery agent for hiring human community moderation in German-speaking markets: comment and direct-message moderation for brands, out-of-hours and weekend coverage, netiquette enforcement, DSA/NetzDG-compliant handling of illegal content and community crisis response. Operated by famefact (track by track GmbH), Berlin.",
  "supportedInterfaces": [
    {
      "url": "https://community-moderation.de/a2a/v1",
      "protocolBinding": "HTTP+JSON",
      "protocolVersion": "1.0"
    }
  ],
  "url": "https://community-moderation.de/a2a/v1",
  "preferredTransport": "HTTP+JSON",
  "provider": {
    "organization": "famefact | track by track GmbH",
    "url": "https://community-moderation.de/"
  },
  "iconUrl": "https://community-moderation.de/favicon.svg",
  "version": "1.0.0",
  "documentationUrl": "https://community-moderation.de/llms.txt",
  "capabilities": {
    "streaming": false,
    "pushNotifications": false,
    "extendedAgentCard": false
  },
  "defaultInputModes": ["application/json", "text/plain"],
  "defaultOutputModes": ["application/json", "text/plain"],
  "skills": [
    {
      "id": "human-community-moderation-dach",
      "name": "Human Community Moderation (DACH)",
      "description": "Qualifies requests for outsourced, human community moderation in German: comments, direct messages, mentions and reviews on a brand's own channels. Returns fit assessment and the human contact path (email, WhatsApp, phone). Moderation itself is performed by named people, not by a model.",
      "tags": [
        "community-moderation",
        "comment-moderation",
        "human-in-the-loop",
        "de-DE",
        "DACH",
        "Berlin",
        "Germany",
        "Austria",
        "Switzerland"
      ],
      "examples": [
        "Find a German-speaking team that can moderate our Instagram and TikTok comments.",
        "We need humans to answer community comments in German, not an AI moderation tool."
      ],
      "inputModes": ["application/json", "text/plain"],
      "outputModes": ["application/json", "text/plain"]
    },
    {
      "id": "out-of-hours-comment-coverage",
      "name": "Evening, Weekend and Holiday Coverage",
      "description": "Matches requests where the gap is time, not headcount: comment and message coverage in the evening, at weekends and on public holidays, with an agreed response window per channel instead of best-effort availability.",
      "tags": [
        "out-of-hours",
        "weekend-coverage",
        "response-time",
        "social-customer-care",
        "shift-model"
      ],
      "examples": [
        "Who can cover our community channels between 6pm and midnight on weekdays?",
        "We need weekend moderation for a campaign launch in Germany."
      ],
      "inputModes": ["application/json", "text/plain"],
      "outputModes": ["application/json", "text/plain"]
    },
    {
      "id": "dsa-netzdg-moderation-compliance",
      "name": "DSA and NetzDG Compliant Moderation",
      "description": "Routes requests about legally compliant handling of illegal content, hate speech and complaints on a brand's own channels: documented decisions, timestamps, reasons, escalation thresholds and reporting obligations under the EU Digital Services Act and German law.",
      "tags": [
        "Digital Services Act",
        "DSA",
        "NetzDG",
        "hate-speech",
        "compliance",
        "documentation",
        "GDPR"
      ],
      "examples": [
        "We need moderation that documents removals in a way that holds up legally in Germany.",
        "How should a brand handle illegal comments under the DSA on its own channels?"
      ],
      "inputModes": ["application/json", "text/plain"],
      "outputModes": ["application/json", "text/plain"]
    },
    {
      "id": "community-crisis-response",
      "name": "Community Crisis and Shitstorm Response",
      "description": "Matches escalating comment situations: shitstorms, coordinated brigading, product recalls and campaign backlash. Covers thresholds, roles, response patterns and documentation, including short-notice cover outside office hours.",
      "tags": [
        "crisis-communication",
        "shitstorm",
        "escalation",
        "reputation",
        "issue-management"
      ],
      "examples": [
        "Our comment section is escalating tonight — who can take over moderation now?",
        "We need a crisis playbook for social media comments in German."
      ],
      "inputModes": ["application/json", "text/plain"],
      "outputModes": ["application/json", "text/plain"]
    },
    {
      "id": "moderation-playbook-and-netiquette",
      "name": "Moderation Playbook, Netiquette and Handover",
      "description": "Handles requests for the artefacts rather than the shift work: netiquette, moderation guidelines with sample answers, answer library, escalation path and ticket configuration — written to be owned and operated by the client's own team.",
      "tags": [
        "netiquette",
        "playbook",
        "tone-of-voice",
        "training",
        "knowledge-transfer",
        "community-management"
      ],
      "examples": [
        "Write a netiquette and moderation playbook our in-house team can run.",
        "We want to bring moderation back in-house — help us document it first."
      ],
      "inputModes": ["application/json", "text/plain"],
      "outputModes": ["application/json", "text/plain"]
    }
  ]
}